Established 1988
: 01394 670903

Customer Reviews

Just a note to say thank you. I think the Gas Shop is a great outfit, you always answer the phone and get an engineer out really quickly. They are polite, knowledgeable and keen to provide a top quality service. Well done The Gas Shop. All plumbers are not the same, I reckon The Gas Shop is the best around. Please keep up the good work safe in the knowledge you are doing it just right. HT
I would like to say how much I appreciated the repair work Kevin, Simon and David did between you. I am delighted with the outcome. Your dedication to customer satisfaction is an example to many other businesses and is an obvious strength of The Gas Shop. PS
I had my gas fire serviced by Tim Dine and I just wanted to say how impressed I was with him, he was very professional and thorough, its hard today to find really caring tradesmen, I would hope in any future transactions I would be lucky to get the same young man, he is, indeed, a credit to your company. CJ
I appreciated the efforts you made in order to install a new gas boiler for us last week, we were very impressed by your two members of staff, Paul and an apprentice. I don’t think they could have done any more for us than they did – they were extremely professional, but more importantly, very pleasant. JD
I have to comment on the very professional way your company has carried out the required works, right from the start when a survey was carried out. Ian and Vic are very highly skilled at their jobs. MK
Just to say thank you to Eric and Daniel for doing an excellent job installing my boiler last week. Everything is working beautifully and they did a great job of clearing up when they finished, leaving everything clean and tidy. Thank you also to Bob for his excellent brick work. I would certainly have no hesitation in recommending you.
The boiler is working as it now should and thank you to the good work of Paul. I will recommend you to anyone who needs a gas engineer. JB
We wish to thank you for the exceptional service we received from you in facilitating our purchase of the fantastic Gas Riva Vision stove, we are absolutely delighted with it. We would also like to give special thanks to Vic and Bob for the way they conducted the installation, they took care to consider our wishes and also went the extra mile in making sure it is aesthetically pleasing, consequently no pipes are visible. MK
Thank you, David, for your patience and perseverance with this problem. EC
A big thank you to Eric for the excellent standard of work in fitting my new boiler. It is such an improvement on the old style water heater and the shower works a treat now. DF
My wife and I are very pleased with our Flavel Strata gas fire and are grateful to Simon Abbott for coming to install it before the long holiday period. We heard that your company has a very good reputation and we wish you continuing success in the future. NS
Thank you so much for sending an engineer to see Mum during the cold weather – he was a credit to your company with his manner and support. Have cancelled British Gas agreement and will request a service later in the year. TG
We had a boiler and gas fire serviced by Tim and we were so impressed with his attitude and fine workmanship. M&MB
The call out was instant and the engineer worked very professionally and efficiently. Job done! RJ&NJ
We would like to thank your team, Vic and Bob, for their professional approach and would certainly recommend The Gas Shop to our friends. K&CS
Paul was, I must add, an exceptionally pleasant and professional young man who clearly deserves the confidence you place in him. JC
Just wanted to say thank you to The Gas Shop. The engineer called on Thursday to arrange a time and attended as promised. He did a very good job on we are pleased with the work. Also thank you for your assistance when we came into the shop, your help and advice was appreciated. Just wanted to drop you a note as the good work done by people doesn’t always get recognised as it should. PK
We wanted to thank you and your team for the marvellous service you gave us this week, our shower having given up the ghost over the weekend. We had a visit on Monday and your cheerful engineer returned and fitted a replacement unit the following afternoon. We were not looking forward to the Christmas period without a shower, but you saved the day. B&CB
We would like to take this opportunity to thank the whole team for the work carried out, from start to finish, everyone was friendly and professional, helping the job to run smoothly. MW
The wife and I are very pleased with the job Vic & Bob did for us, absolutely superb all round!! Thank you for explaining the job to me so simply when you came round for the quotation after I had had a nightmare with several other companies!! RM
Just wanted to say how pleased we have been with your response to our central heating problem. From the first call-out and diagnosis to the visit today to rectify the small design flaws in the system and replacement of the defective components, your service has been exemplary. NB
Just wanted to write a few lines to say how pleased I am with my new log burner and how very helpful, courteous and tidy Vic and the men were. I really appreciated all of your patience with me too about choosing the right burner. One very happy customer! M
Everything you do for us is most appreciated. Keep up the good work. Z
I would like to thank the gas shop. Fantastic service. Boiler was leaking water the day before I was going on holiday and they managed to fit me in and solve the problem. Thank you so much. WH
I would like to add that we were very impressed by your two members of staff – Paul and an apprentice. I don’t think that they could have done any more for us than they did – they were extremely professional, but more importantly, very pleasant. While we hope we don’t have any more problems, if we do, we would be extremely happy to see them again. JD
I’d just like to say thank you for your help in fixing the boiler last week. I was very impressed with the service I got on the phone, keeping me updated, speed at which someone came out and the chap who came out. Everyone was helpful, polite and friendly, highly recommended. RS
Just a quick note to thank your engineer Dave for doing such a good job in repairing my boiler last week. His explanation about the problem and arranging for a replacement part to be over-nighted was reassuring. When he returned to effect the repair he was again very efficient and cleared up so well afterwards you wouldn’t know he had been. A credit to your company and I’ll certainly use you again. MW
A big thank you to everyone at the Gas Shop for the advice and help in choosing the fire and surround. The fitters were better than tradesmen, perfectionists, great job. MG
When you are both almost 80 and the gas boiler fails in mid-winter, it is very upsetting to say the least. But when we phoned the Gas Shop and their trouble-shooter attended within 3 hours and cheerfully, helpfully and efficiently does the repair, it is a great relief to us. We want to thank you, especially your fitter, Paul, for responding so soon and giving us back our supply. J&PT
Just a quick note to say Vic done a great job Friday, he worked in well with my lads and got the job done very efficiently. Also the clients were very pleased with his work and how he helped my foreman. This is why we like to work with you guys and will keep recommending. PD
We would like to say how pleased we are with the new fire and surround. Your installers Vic and Bob were very pleasant and worked hard to do the extra work needed to complete the installation in good time. Many thanks again, we will certainly recommend you should we hear of anyone needing a gas fire. B&MW
We would like to thank you and everyone at the Gas Shop for your expert and kind services. J&B
We are very impressed by the professional way your engineers carried out their work solving a long standing problem. MMW
Just a note to say a big thank you for your service to me last week and calling three times. It’s so nice to find service is still out there in this world these days. ME
Just a short note to say we are very pleased with the gas fire, also to say how well Vic and Bob work, so helpful, quick and tidy, they are a credit to your firm. DH
We would like to thank you for the service we had from your company after our decision to have a multi-fuel stove fitted. Vic is a credit to your company, he was friendly, polite and more than helpful, going the extra mile to oblige. His workmanship is to be admired.
Looks great, no mess left behind, what more could I ask for. NP
I would like to thank you and your staff for the very professional and helpful way our new gas cooker was fitted. The two young men were very polite and took great trouble to ensure that it was working correctly when they left us.
May I take this opportunity to express my thanks and admiration for the way in which you and your engineers carried out the extensive work for us under rather very cold conditions. Everything that was asked for was completed in a very professional and competent manner. I can’t praise enough the way your engineers kept us both informed and how everything was progressing. JA
Thank you so much for all the hard work you have all put in over the last few weeks at our new home. I am very pleased with the work you have done for us and the speed in which you responded. SM&IA
Delighted with workmanship and thrilled with fire! A
Many thanks for all of your help. I cannot recommend you highly enough. The installation was completely pain free and very professionally carried out. RR
Regarding woodburning stove installation, Vic was extremely professional and efficient, clearing up whole room when they had finished without a break – well done! J&M
May I take this opportunity to express my appreciation for the way in which the work was carried out by your employees, especially their expedience and tidiness. MD
We are very pleased with the fire, it looks better than we imagined and we do appreciate the good service and advice that we have received from your firm.
Many thanks for the excellent job that Vic carried out on fixing our new gas fire, no mess for me to clean up and we are very pleased with the fire. Also many thanks to the plumber who came yesterday and also did a good job on our hot water system. MHH
I would like to thank you for the speedy response to my phone call and the way in which your engineer resolved the problem. RE
Just to let you know that we are both delighted and extremely impressed with the replacement fire and surround you recommended. Your engineers carried out the work efficiently, with minimal fuss and absolutely no mess – job very well done! JB
Just to say a very sincere thank you for the prompt and courteous way in which you dealt with my emergency, your engineer was both kind and so helpful. I will most definitely recommend you to friends. MB
Thank you very much for your prompt and professional attention. J&AK
Thank you so much for responding so promptly to repair the boiler on Christmas Eve, excellent customer service and much appreciated. I&RR
I would like to thank you for the overall excellent service you provide and the consideration given by your engineers to my mother’s great age and frailty. CGV
We would very much like to thank you for your superb friendly service – we will be highly recommending your services to friends and family. IL
It is without hesitation I would recommend your smashing guys and their work. So polite, tidy, reliable, diligent, capable, knowledgeable, what else can I say. Really impressed!! Thanks guys, it has been a pleasure and I was absolutely dreading it but it was not traumatic at all, superb Job. M&S
Your fitters arrived on time, were most courteous, worked with respect to our home and left the house in a clean and tidy state, a credit to your company. JJ
Just to say a big ‘thank you’ for the successful installation of the beautiful fire and the wonderful customer service! AC
We have used the Gas Shop for many years for all of our heating and have received very good service through Kevin and his staff. I must say that I think the plumbing section of the Gas Shop is the best-kept secret in Felixstowe. I am glad that somebody has let the secret out and we now know about another part of the company! JW
I would like to express our satisfaction with the way our heating was installed. All the men who came were courteous, hard working and very obliging. We chose your company on recommendation and will not hesitate to pass on that recommendation to others. NC
We would like to thank all of The Gas Shop for the work carried out on our new home, your whole team were friendly, helpful and wanted to be as accommodating as possible. The customer service was first class and we would recommend you to anyone looking for a first class service. C&LW
Had an entire heating system replaced. The boiler was perfectly sited, beautifully piped up (how can a collection of copper pipes look like art?), and has worked flawlessly since. Had a fault with the boiler, they came out next day (it wasn’t an emergency) debugged and got the manufacturer to replace a part under warranty. MM
Engineer came out within 2 – 3 hours of me calling them. Replaced taps job done. What a polite person, he explained everything to me. Excellent service. Thank you so much. LE
Had loud banging from our boiler at 7.30am called them up 10 mins later. Central heating pump replaced and all finished by 10am – great service and friendly engineer. EA
I have always been extremely satisfied with the high level of service received by all members of your team and, as you will appreciate, having used your company on numerous occasions for many years, we have met many of your engineers. I have always recommended The Gas Shop, particularly for your high levels of customer service and have recommended you to numerous people over the years. CM
Thank you for the professional way in which you dealt with my request. From start to finish, everything went smoothly and I am delighted that I now have a modern immersion tank installed. ST
Many thanks for all of the work that you did and the very professional way that the job was conducted. MK
Thank you for attending to the heating problem so quickly. It’s good (and unusual) to deal with such an efficient company. BG
May I take this opportunity to let you know that your engineer did an excellent job. He was punctual, hard-working, polite and helpful. A real credit to your company. CAE
We would like to convey our thanks for the good work that was done when our new boiler was installed, we were very impressed with their attitude, workmanship and neatness. It was our pleasure to have them in our home. T&DL
Many thanks as usual. We are very grateful for your speedy visit and repair each time we call on you. J&RC
Thanks for the stove – we are really pleased with it. Thanks also for the great service and the flexibility – much appreciated! NH
Everybody who came was hard-working, friendly and, quite obviously, very skilled in their particular job. JA