Here’s what our customers are saying about us. All of these reviews have either been received via letter, email or some other social media platform.
Just a quick note to commend you, your company and your fitter on excellent service.
The fire looks amazing and the fitter was punctual, tidy, friendly and clearly skilled.
Very pleased with it all.
A huge thank you to Nathan for his excellent work installing our new boiler.
The two engineers who came were very professional and extremely helpful, my thanks goes to them.
Very pleased with the work today, Ian and Daniel did a great job, new radiator looks supper! thanks to Paul for choosing such a nice one. They are a great advert for your firm, clean, tidy, pleasure to have in the house.
We’re most grateful to you, please thank David for attending to the leak on the solar system so promptly.
Very relieved that he was able to find it and rectify it!
Just wanted to say that the work Vic carried out last week was absolutely first class. Having worked in the building industry throughout my career and in my later years as MD of Crest Nicholson, it is so good to know there are still people around that take total pride in there work and will execute work that will be hidden to such a high standard it deserves to be on show.
Can’t recommend you guys high enough so far.
I just want to say what a fantastic job Nathan and Ben did when changing my boiler, they were so polite.
I would like to thank Ryan for an amazing and brilliant job installing my electric fire, it looks lovely and I am really pleased.
Thank you very much for the prompt service in attending my Mum’s house to sort out the boiler. I called your office 22/04/21 and it was sorted out same day. Thank you again for the excellent service.
I would just like to say how fantastic, clean and tidy Ben was when fitting our boiler, he was a great communicator and we were thoroughly pleased with what he has done.
I would like to finish by saying how much we appreciate your prompt service in helping Mum. It’s very hard to find a trade that we can rely on when living so far away and I have always been happy with your service so thank you.
We would like to thank you for fitting our new boiler. We were very impressed with the professionalism of Eric and Zach. They got quietly on with the minimum of fuss and disruption. Many thanks.
I don’t give shout outs often enough for local businesses but I have to mention The Gas Shop on Orwell Road. My boiler packed up late last night, taking the lights with it. After a cold shower this morning, I called them and even on a weekend they attended, diagnosed, obtained the parts and fixed the boiler within two hours of my call. Exceptional service!
Many thanks for a job well done.
Nathan has done an absolutely superb job for which I’m really very pleased.
Thank you so much for coming so promptly to sort out the boiler fault on Tuesday. I was so relieved to have it functioning as it should during this very cold spell.
I can’t thank you enough for your prompt response when our heating packed up on probably the coldest day of the year. The engineer arrived soon after our call, diagnosed the problem and replaced the pump straight away. Wonderful service from The Gas Shop. We often recommend you to friends as you’ve always looked after us really well.
Thank you for mending our boiler, we were very relieved you came so quickly.
We would just like to say thank you very much for the outstanding service we received from you today. From when we called reporting our problem to having a call from you telling us that an engineer was on his way. The engineer, Paul, was very professional and courteous and a credit to your firm.
Big shout out to the guys at The Gas Shop. We woke this morning on a snowy day to a cold house, the boiler failed to fire. The Gas Shop visited, diagnosed the problem (fried circuit board), went back to the shop collected the parts required, returned and had the heating on in under two and a half hours. We’ve nothing but praise for them and would highly recommend their services.
Just a quick email to let you know how pleased I have been with your team and the engineers who have done the work on my boiler. They have done a fantastic job for me, getting the boiler working properly, after 4 years of hell from British Gas. The whole experience since I first contacted you has been brilliant, you and your staff have been truly professional, helpful, polite and understanding. The engineers working here have done a marvellous job, nothing was too much trouble, they were just happy to get everything right, working late in the day, sometimes outside in the dark and cold. I am so glad I took the advice of my friend who recommended you and I shall be doing so myself in the future.
We would like to drawer your attention to your employee, Ryan. He treated us with such care, patience and kindness as he had to take us through how to use the fire so many times over!
Another very fine job your firm has done for me, I am delighted with the result.
Thank you, we’re delighted with the finished result. We’ll happily recommend you to anyone who asks! Thanks again to Vic and Ryan.
I wanted to say that we are absolutely delighted with our new wood burner. A huge thank you to yourself and your team for a great job – I know the working conditions were not ideal but we are very grateful that your guys managed to do the installation for us.
After a lifetime with a previous company I have today received my first visit from The Gas Shop Felixstowe. What an experience, fast, efficient service from a team of professionals. Dave, the engineer, was polite and efficient and explained everything he had done. You have a very impressed new customer, thank you.
Thank you all so much for your help. Eric & the team were fantastic.
Thank you so much for the re-installation of the wood burner – it looks superb on it’s lovely new hearth and we are absolutely thrilled with how good the stove looks. A huge thanks to you and your team, brilliant work and fabulous product.
We are delighted with our new heating system, Eric and Zach were absolutely wonderful.
Just a note to say thank you for the installation of our new heating system. Eric and Zach clearly knew what they were doing and worked extremely hard, being considerate at all times.
We would like to say how pleased we are with the installation of the combi boiler this week. It is very neatly done by Eric, Ben and Bob. They were very polite and helpful.
We really appreciate you fixing Mum’s boiler/radiator issues for us. You have been amazing to deal with and understanding, which is really appreciated, please pass on our thanks to the engineer, we feel much better knowing that we will be heading into the winter period with a functioning and safe boiler and heating system.
Many thanks for doing our servicing and repairs. It was great that you were able to fit us in.
Please thank Dave Friston for me, he was brilliant and I hope that he will be servicing our boiler next year.
Thank you to the Gas Shop, Eric and Ben arrived to put a cowl on the chimney, they were really friendly and came round so quickly. We are very pleased.
Thank you very much for your co-operation and the excellent work Eric and Ben did to install my new boiler and system, taking so much care to ensure keeping safe. I am very pleased with my new heating system.
Many thanks for getting out to fix my mother’s gas cooker so promptly yesterday. As an elderly lady with Alzheimers she is struggling at the moment and having the cooker working again is a big help.
Thank you very much for your co-operation and the excellent work Eric and Ben did to install my new boiler and system taking so much care to ensure keeping safe. I am very pleased with my new heating system.
Thank you for your prompt response today to my request for attention to my central heating system which was malfunctioning. Your worker swiftly located the problem and dealt with it, the system is running effectively as I write. In these difficult and unprecedented times your attention to my need for support was very impressive. Thank you again.
The guys were great and did a very professional job of it. Thank you so much for something we are going to thoroughly enjoy.
Vic, Ryan and Bob did a brilliant job installing the stove and walked us through each step to make sure we were getting what we wanted. The kitchen was possibly cleaner when they left than before they started and nothing was any trouble for them that we were aware of. Can’t thank you enough for the great job you’ve done and we will not hesitate to recommend you to anybody looking for gas servicing or installation work.
Thank you very much for your prompt reply and excellent service.
Thank you for your efficient and speedy help. We would have been lost without you!.
I would like to say many thanks for the brilliant service from Tim and that we would not hesitate to recommend you to friends and neighbours here in Ipswich.
I am writing to thank ‘The Gas Shop’ for sorting out a number of plumbing issues in my home. Eric is knowledgeable and gifted in his trade. It was a pleasure to meet him and a privilege to have him expertly sort out all of my plumbing issues. My thanks to ‘The Gas Shop’. I am very pleased to be one of your customers and will certainly be in contact regarding any future plumbing needs that may arise.
Thank you to Eric & Ben, superb job – polite, clean, tidy, couldn’t fault them in any way. Cleaned up so well you wouldn’t have known they had been here.
A new boiler along with numerous thermostatic radiator valves was fitted in three and a half days with minimal disruption. We had very friendly, helpful engineers (Eric, Ryan and Bob) who took every care to replace carpets, furniture and clean up. Aside from the new boiler and valves you wouldn’t know they’d been. Prior to this they’d made every effort to maintain the old boiler of 30+ years with regular servicing.
We only needed a boiler service, the Gas Shop were really helpful and squeezed us in at short notice. The engineer (Steve) who came to service the boiler was friendly and polite. The bill for servicing was comparable to others around. Will be using again and pleased we have found a reliable gas company for any future works.
Thank you so much for repairing our boiler this pm. The service you provide is amazing!
Massive thank you to all at the Gas Shop but especially Eric, Steve and Bob. I’ve just had central heating installed and am so pleased with the end result! Nothing was too much trouble and they were so professional and made what seemed like a massive job to me appear to be so easy and straight forward. An absolutely amazing team! THANK YOU!
It has been a real pleasure to have your staff working in our home. Thank you for being so thoughtful and attentive.
Last Friday evening our central heating boiler stopped working, leaving us with no heating or hot water. I switched on the immersion heater, unused for years, and it tripped the earth leakage cct breaker. I rang on Sat morning expecting to be told that the earliest visit would be Monday. However, an engineer came that morning and diagnosed the fan as faulty. He said he thought there was one at the shop. There was and he fitted it that afternoon. What service! He was polite, friendly and very helpful. I shall be telling people how pleased I am.
Thank you very much for sorting out our new towel rail. We appreciated the professional approach and friendly/helpful attitude.
I just want to thank you for such a brilliant service, your engineer was extremely professional and polite and fixed our bath issue within minutes.
Thank you for the work completed. We were very pleased with the standard of work and the friendly but professional way your plumbers were with us.
Kevin/Simon/Graham, Thank you very much for your quick and professional service. The tenants also asked me to pass on their thanks.
We would like to say how very pleased we are with the works Eric and Liam did for us on our central heating. We will certainly recommend you.
Thank you very much for fitting this work in at such short notice. As always, very pleased with the work that’s been done and with your engineer, Paul, who carried out the work.
Thank you for sorting my hot water…. and so quickly. I thought I would be waiting a week or two and wasn’t expecting it to be done so quickly.
Thank you for all of your advice regarding woodburning stoves, much appreciated! We would like to thank Vic and Bob for doing a perfect job installing our woodburner we were greatly impressed by their professionalism and attention to detail.
Please accept my thanks for the punctual, efficient and tidy manner in which this task was carried out.
I would just like to say thank you, especially Dave and partner, for the success of making my heating work and a prompt and clean job.
Just to say thanks for your superb service from choosing fire to having fire installed, it was a pleasure and completely stress free.
Your service is “First Class”.
We were very impressed by the professional way your engineers carried out their work, solving a long standing problem.
Just a quick note to say thank you so much for the wonderful fireplace, it’s so nice and I’m delighted. Could you also please thank your team, they did an amazing job and worked really hard and are a credit to you. I won’t hesitate in recommending your company!
Just a note to say thank you. I think the Gas Shop is a great outfit, you always answer the phone and get an engineer out really quickly. They are polite, knowledgeable and keen to provide a top quality service. Well done The Gas Shop. All plumbers are not the same, I reckon The Gas Shop is the best around. Please keep up the good work safe in the knowledge you are doing it just right.
I would like to say how much I appreciated the repair work Kevin, Simon and David did between you. I am delighted with the outcome. Your dedication to customer satisfaction is an example to many other businesses and is an obvious strength of The Gas Shop.
I had my gas fire serviced by Tim Dine and I just wanted to say how impressed I was with him, he was very professional and thorough, its hard today to find really caring tradesmen, I would hope in any future transactions I would be lucky to get the same young man, he is, indeed, a credit to your company.
I appreciated the efforts you made in order to install a new gas boiler for us last week, we were very impressed by your two members of staff, Paul and an apprentice. I don’t think they could have done any more for us than they did – they were extremely professional, but more importantly, very pleasant.
I have to comment on the very professional way your company has carried out the required works, right from the start when a survey was carried out. Ian and Vic are very highly skilled at their jobs.
Just to say thank you to Eric and Daniel for doing an excellent job installing my boiler last week. Everything is working beautifully and they did a great job of clearing up when they finished, leaving everything clean and tidy. Thank you also to Bob for his excellent brick work. I would certainly have no hesitation in recommending you.
Oh my goodness, we are so delighted with our fireplace. It exceeds even my wildest dreams as to how it would look! The measurements are perfect for the shape of the room and the black backing and trim work really well. Restrained elegance and class I think sums it up! We think it fits perfectly. Vic and co made a super job of installing with so little upheaval.
The boiler is working as it now should and thank you to the good work of Paul. I will recommend you to anyone who needs a gas engineer.
We wish to thank you for the exceptional service we received from you in facilitating our purchase of the fantastic Gas Riva Vision stove, we are absolutely delighted with it. We would also like to give special thanks to Vic and Bob for the way they conducted the installation, they took care to consider our wishes and also went the extra mile in making sure it is aesthetically pleasing, consequently no pipes are visible.
Thank you, David, for your patience and perseverance with this problem.
A big thank you to Eric for the excellent standard of work in fitting my new boiler. It is such an improvement on the old style water heater and the shower works a treat now.
My wife and I are very pleased with our Flavel Strata gas fire and are grateful to Simon Abbott for coming to install it before the long holiday period. We heard that your company has a very good reputation and we wish you continuing success in the future.
Thank you so much for sending an engineer to see Mum during the cold weather – he was a credit to your company with his manner and support. Have cancelled British Gas agreement and will request a service later in the year.
We had a boiler and gas fire serviced by Tim and we were so impressed with his attitude and fine workmanship.
The call out was instant and the engineer worked very professionally and efficiently. Job done!
We would like to thank your team, Vic and Bob, for their professional approach and would certainly recommend The Gas Shop to our friends.
Paul was, I must add, an exceptionally pleasant and professional young man who clearly deserves the confidence you place in him.
Really pleased with the stove and the fitting, I couldn’t of hoped for a better service! Vic is absolutely brilliant too – what a perfectionist! Thanks for all of your expertise.
Just wanted to say thank you to The Gas Shop. The engineer called on Thursday to arrange a time and attended as promised. He did a very good job on we are pleased with the work. Also thank you for your assistance when we came into the shop, your help and advice was appreciated. Just wanted to drop you a note as the good work done by people doesn’t always get recognised as it should.
We wanted to thank you and your team for the marvellous service you gave us this week, our shower having given up the ghost over the weekend. We had a visit on Monday and your cheerful engineer returned and fitted a replacement unit the following afternoon. We were not looking forward to the Christmas period without a shower, but you saved the day.
We would like to take this opportunity to thank the whole team for the work carried out, from start to finish, everyone was friendly and professional, helping the job to run smoothly.
The wife and I are very pleased with the job Vic & Bob did for us, absolutely superb all round!! Thank you for explaining the job to me so simply when you came round for the quotation after I had had a nightmare with several other companies!!
We have been extremely pleased with the quality of the work and also how polite courteous they have been. We have been impressed by their cleanliness around the house always tidying up and leaving the house immaculate each evening.
Just wanted to say how pleased we have been with your response to our central heating problem. From the first call-out and diagnosis to the visit today to rectify the small design flaws in the system and replacement of the defective components, your service has been exemplary.
Just wanted to write a few lines to say how pleased I am with my new log burner and how very helpful, courteous and tidy Vic and the men were. I really appreciated all of your patience with me too about choosing the right burner. One very happy customer!
Everything you do for us is most appreciated. Keep up the good work.
I would like to thank the gas shop. Fantastic service. Boiler was leaking water the day before I was going on holiday and they managed to fit me in and solve the problem. Thank you so much.
I would like to add that we were very impressed by your two members of staff – Paul and an apprentice. I don’t think that they could have done any more for us than they did – they were extremely professional, but more importantly, very pleasant. While we hope we don’t have any more problems, if we do, we would be extremely happy to see them again.
I’d just like to say thank you for your help in fixing the boiler last week. I was very impressed with the service I got on the phone, keeping me updated, speed at which someone came out and the chap who came out. Everyone was helpful, polite and friendly, highly recommended.
Just a quick note to thank your engineer Dave for doing such a good job in repairing my boiler last week. His explanation about the problem and arranging for a replacement part to be over-nighted was reassuring. When he returned to effect the repair he was again very efficient and cleared up so well afterwards you wouldn’t know he had been. A credit to your company and I’ll certainly use you again.
A big thank you to everyone at the Gas Shop for the advice and help in choosing the fire and surround. The fitters were better than tradesmen, perfectionists, great job.
When you are both almost 80 and the gas boiler fails in mid-winter, it is very upsetting to say the least. But when we phoned the Gas Shop and their trouble-shooter attended within 3 hours and cheerfully, helpfully and efficiently does the repair, it is a great relief to us. We want to thank you, especially your fitter, Paul, for responding so soon and giving us back our supply.
Just a quick note to say Vic done a great job Friday, he worked in well with my lads and got the job done very efficiently. Also the clients were very pleased with his work and how he helped my foreman. This is why we like to work with you guys and will keep recommending.
We would like to say how pleased we are with the new fire and surround. Your installers Vic and Bob were very pleasant and worked hard to do the extra work needed to complete the installation in good time. Many thanks again, we will certainly recommend you should we hear of anyone needing a gas fire.
We would like to thank you and everyone at the Gas Shop for your expert and kind services.
We are very impressed by the professional way your engineers carried out their work solving a long standing problem.
Just a note to say a big thank you for your service to me last week and calling three times. It’s so nice to find service is still out there in this world these days.
Just a short note to say we are very pleased with the gas fire, also to say how well Vic and Bob work, so helpful, quick and tidy, they are a credit to your firm.
We would like to thank you for the service we had from your company after our decision to have a multi-fuel stove fitted. Vic is a credit to your company, he was friendly, polite and more than helpful, going the extra mile to oblige. His workmanship is to be admired.
Looks great, no mess left behind, what more could I ask for.
I would like to thank you and your staff for the very professional and helpful way our new gas cooker was fitted. The two young men were very polite and took great trouble to ensure that it was working correctly when they left us.
May I take this opportunity to express my thanks and admiration for the way in which you and your engineers carried out the extensive work for us under rather very cold conditions. Everything that was asked for was completed in a very professional and competent manner. I can’t praise enough the way your engineers kept us both informed and how everything was progressing.
Thank you so much for all the hard work you have all put in over the last few weeks at our new home. I am very pleased with the work you have done for us and the speed in which you responded.
Delighted with workmanship and thrilled with fire!
Many thanks for all of your help. I cannot recommend you highly enough. The installation was completely pain free and very professionally carried out.
Regarding woodburning stove installation, Vic was extremely professional and efficient, clearing up whole room when they had finished without a break – well done!
May I take this opportunity to express my appreciation for the way in which the work was carried out by your employees, especially their expedience and tidiness.
We are very pleased with the fire, it looks better than we imagined and we do appreciate the good service and advice that we have received from your firm.
Many thanks for the excellent job that Vic carried out on fixing our new gas fire, no mess for me to clean up and we are very pleased with the fire. Also many thanks to the plumber who came yesterday and also did a good job on our hot water system.
I would like to thank you for the speedy response to my phone call and the way in which your engineer resolved the problem.
Just to let you know that we are both delighted and extremely impressed with the replacement fire and surround you recommended. Your engineers carried out the work efficiently, with minimal fuss and absolutely no mess – job very well done!
Just to say a very sincere thank you for the prompt and courteous way in which you dealt with my emergency, your engineer was both kind and so helpful. I will most definitely recommend you to friends.
Thank you very much for your prompt and professional attention.
Thank you so much for responding so promptly to repair the boiler on Christmas Eve, excellent customer service and much appreciated.
I would like to thank you for the overall excellent service you provide and the consideration given by your engineers to my mother’s great age and frailty.
We would very much like to thank you for your superb friendly service – we will be highly recommending your services to friends and family.
It is without hesitation I would recommend your smashing guys and their work. So polite, tidy, reliable, diligent, capable, knowledgeable, what else can I say. Really impressed!! Thanks guys, it has been a pleasure and I was absolutely dreading it but it was not traumatic at all, superb Job.
Your fitters arrived on time, were most courteous, worked with respect to our home and left the house in a clean and tidy state, a credit to your company.
Just to say a big ‘thank you’ for the successful installation of the beautiful fire and the wonderful customer service!
We have used the Gas Shop for many years for all of our heating and have received very good service through Kevin and his staff. I must say that I think the plumbing section of the Gas Shop is the best-kept secret in Felixstowe. I am glad that somebody has let the secret out and we now know about another part of the company!
I would like to express our satisfaction with the way our heating was installed. All the men who came were courteous, hard working and very obliging. We chose your company on recommendation and will not hesitate to pass on that recommendation to others.
We would like to thank all of The Gas Shop for the work carried out on our new home, your whole team were friendly, helpful and wanted to be as accommodating as possible. The customer service was first class and we would recommend you to anyone looking for a first class service.
Had an entire heating system replaced. The boiler was perfectly sited, beautifully piped up (how can a collection of copper pipes look like art?), and has worked flawlessly since. Had a fault with the boiler, they came out next day (it wasn’t an emergency) debugged and got the manufacturer to replace a part under warranty.
Engineer came out within 2 – 3 hours of me calling them. Replaced taps job done. What a polite person, he explained everything to me. Excellent service. Thank you so much.
Had loud banging from our boiler at 7.30am called them up 10 mins later. Central heating pump replaced and all finished by 10am – great service and friendly engineer.
I have always been extremely satisfied with the high level of service received by all members of your team and, as you will appreciate, having used your company on numerous occasions for many years, we have met many of your engineers. I have always recommended The Gas Shop, particularly for your high levels of customer service and have recommended you to numerous people over the years.
Thank you for the professional way in which you dealt with my request. From start to finish, everything went smoothly and I am delighted that I now have a modern immersion tank installed.
Many thanks for all of the work that you did and the very professional way that the job was conducted.
Thank you for attending to the heating problem so quickly. It’s good (and unusual) to deal with such an efficient company.
May I take this opportunity to let you know that your engineer did an excellent job. He was punctual, hard-working, polite and helpful. A real credit to your company.
We would like to convey our thanks for the good work that was done when our new boiler was installed, we were very impressed with their attitude, workmanship and neatness. It was our pleasure to have them in our home.
Many thanks as usual. We are very grateful for your speedy visit and repair each time we call on you.
Thanks for the stove – we are really pleased with it. Thanks also for the great service and the flexibility – much appreciated!
Everybody who came was hard-working, friendly and, quite obviously, very skilled in their particular job.